Privacy Policy
Effective Date: 25-10-2024
Wallcano Tiles Ltd we operates the Wallcano Tiles application. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our App and the choices you have associated with that data.
1. Information We Collect
- Personal Data: When dealers place orders, particularly for door delivery, we collect personal information such as name, contact details, delivery address, and any other data needed to complete the order.
- Location Data: For door delivery services and dealer visits by sales executives, we may collect location or address data to ensure accurate deliveries and scheduling.
- Order and Delivery Information: We collect details related to tile orders, including the delivery method (self-pickup or door delivery). Operational staff must enter the delivery partner's name or the pickup person's information, which will be shared with dealers for transparency and coordination.
- Transport Information: If third-party transporters are used, necessary order and delivery details will be shared with them to complete the delivery.
- Sales and Performance Data: Sales executives can track sales and manage their performance based on collected sales data and interactions with dealers.
- Usage Data: We may collect information about how you access and use the App, including your IP address, device type, and interaction patterns.
- Cookies and Tracking Technologies: We may use cookies and similar tracking technologies to monitor activity on our App and store information to improve your user experience.
2. How We Use Your Information
- To process, confirm, and dispatch tile orders through the operational staff
- To provide real-time updates to dealers on order and delivery status
- To share delivery partner or pickup person details with dealers
- To facilitate deliveries using our own transport services or trusted third-party transporters
- To assist sales executives in scheduling dealer visits, managing performance, and tracking sales
- To provide customer support and assist with dealer relationships
- To analyze usage trends and improve the overall functionality of the App
3. Sharing of Information
- With your consent
- To comply with legal obligations
- To facilitate delivery by sharing necessary information with third-party delivery partners and transporters
- To enable operational staff to confirm and dispatch orders
- To share delivery partner or pickup person information with dealers
- To allow sales executives to manage performance and schedule visits with dealers
- To ensure the operational staff and sales executives can perform their respective duties
4. Data Security
We take reasonable steps to protect your personal data from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee its absolute security.
5. Your Data Rights
- Access, update, or delete your personal data
- Object to or restrict certain types of data processing
- Withdraw consent to data processing at any time
- Lodge a complaint with a data protection authority
6. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
7. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: